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Virtual Reference and Patron Privacy: What Do Patrons Really Want?   
Digital reference tools collect detailed patron information, which allows librarians to improve service, but jeopardizes patron privacy. This presentation examines patron preferences on this issue.
Author:
Van Scoy, Amy and Oakleaf, Megan
Date Posted:
1/9/06
Virtual Reference and Patron Privacy: What Do Patrons Really Want?.pdf (618.6k)

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